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computer / e-mail problems
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Questions
- I'm having problems with my RCI account / space
/ dial-up. What can I do?
- I'm having problems with the computer / printer
in my office. What can I do?
- I'm having problems in the computer classrooms?
What can I do?
- I'm having problems with the website / web-based
services. What can I do?
Answers
- I'm having problems with my RCI account /
space / dial-up. What can I do?
The Writing Program has no control over any issues with RCI. Try
visiting the main RCI page at www.rci.rutgers.edu
for answers to any questions you may have. You can also contact
the RCI help desk at help@rci.rutgers.edu.
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- I'm having problems with the computer / printer
in my office. What can I do?
You'll need to fill out a technical request support form which
you can pick up at any of the Writing Program offices, or here
in either Word of PDF
format. Before filling out a form, you may want to look through the EnglishTech website for solutions to your problem. You can also fill out a help form online.
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- I'm having problems in the computer classrooms.
What can I do?
If you experience problems with computer equipment, please complete
a technical support request form. You can pick up at any of the
Writing Program offices, or here in either Word
of PDF format. Russell Clarke,
the Writing Program's Information Technology Services Manager, will,
with the help of his staff, resolve the problem as soon as possible.
In the event of critical technical problems in the computer
classrooms, please forego the technical support request form and
call technical support directly as x2-1148. After calling, please
also complete a form so that the incident can be properly tracked.
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- I'm having problems with the website / web-based
services. What can I do?
If you experience problems with the website or web-based services,
such as the forums, the classpage, or the Writing Program homepage,
contact Russell Clarke .
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